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How to order

 
Placing an order
Orders can be placed online, over the telephone and in person in our showroom.

Online:
Online orders are processed securely through our website, with SSL encryption. You do not have to include payment details online if you prefer to confirm them over the phone.

Telephone:
We are always accessible and will be more than happy to discuss special requirements with you and clarify any product queries you might have.

Showrooms:
You can place your order in person or in our showroom: 157-159 Ewell Road, Surbiton KT6 6AW

Payment
We accept all major credit and debit cards, BACS transfers direct into our bank account and cash payments at our showrooms.

When placing an order online, payment is only processed once your order has been confirmed by us and an estimated delivery date has been provided. In the case of made-to-order items, a deposit payment of 30% is required at the time of order. The remaining balance is processed when the goods are ready for delivery.

Delivery
Our standard two-man delivery service costs £50+VAT and covers most of London and the South East. Other areas are also covered, but charges might vary. In deliveries made by our own delivery team, our crew will unpack all goods and place them in the room of your choice and will also remove all packaging from your property. Items delivered by courier or third-party transport companies are made on a kerbside basis.
Assembly is also provided in most locations for a flat charge of £30+VAT. This excludes hanging wall units and fitting wardrobes, as these are jobs that are priced individually. Special deliveries where access is restricted will incur additional charges. If in doubt, please contact us.

Smaller items tend to be sent by courier typically for a flat charge of £15+VAT. Collections are also possible from our showrooms, free of charge.

After-sales
We are fully committed to customer satisfaction and will always endevour to resolve any problems in an efficient and prompt manner. Our testimonials are proof of our commitment to providing the best possible service.

 

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